Starbucks double-charges a million customers

Error in credit, debit card processing happened Memorial Day weekendnc_starbucks06_09_500kmsnbc_090609.300w

Starbucks Corp. accidentally charged as many as one million customers twice for their purchases over a recent two-day period, but the company said it recognized the error and has worked to reimburse all impacted customers.

Starbucks spokeswoman Trina Smith said all U.S. and Canadian customers who used a debit or credit card on Friday, May 22, and part of Saturday, May 23, were accidentally charged twice for their purchases. The settlement processing error affected about 1 million transactions, Smith said.

The Seattle-based coffee company said it began working to resolve the problem as soon as the banks opened on Tuesday, May 26, after the Memorial Day weekend. She said customers should have seen a credit applied to their accounts by May 29.

source: msnbc.com

This just hit the media outlets on Tuesday but we actually got an in-store memo about it two weeks prior– just after it happened.

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1 Response to “Starbucks double-charges a million customers”


  1. 1 grasshopper June 13, 2009 at 1:38 am

    this is a great reminder to use cash… you can’t know for sure what’s leaving your bank account when you use credit


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